Refund & Return Policy

REFUND & RETURN POLICY - CuraContinua

RETURN PERIOD

We want you to be satisfied with your purchase. You have 30 days from the date you receive your order to return items.

RETURN CONDITIONS

To be eligible for a return:

NON-RETURNABLE ITEMS

For health, safety, and hygiene reasons, the following items cannot be returned if opened:

Oils (if seal is broken)
Supplements (if seal is broken)
Personal care or ingestible products
Custom or made-to-order items
Opened products may still be eligible for a refund or replacement if they are defective, unsafe, or not as described.

This does not affect your rights regarding defective goods.

RETURN Shipping COSTS

Defective, damaged, or incorrect items

If your item is:

We will cover return shipping costs.

Change of mind

If you:

You are responsible for the return shipping costs.

Return shipping costs are non-refundable.

HOW TO RETURN AN ITEM

Step 1 – Contact Us
Email info@curacontinua.com
Include:

Step 2 – Return Authorization
We will provide:

Do not send items back without prior authorization.

Step 3 – Repack
Securely repack the item in its original packaging.

Step 4 - Print the return label:
Once return shipping payment (if applicable) is received, we will email the return label.

Step 5 – Ship the Item
Return the parcel via the return location indicated in your instructions.

REFUND PROCESS

Once we receive your returned item:

Refund timeline:

EXCHANGES

If you would like to exchange a product:

Contact our support team first.
Exchanges are subject to stock availability.
Faster processing may be achieved by placing a new order and returning the original item.

DAMAGED OR DEFECTIVE GOODS

If your order arrives damaged: