Frequently Asked Questions (FAQ)
FREQUENTLY ASKED QUESTIONS (FAQ)
How long will it take to receive my order?
Orders are typically processed within 0–2 business days (Monday–Friday), depending on order volume.
- Processing time 0-2 business days
- Delivery Time: 3-5 business days
- Total Estimated Delivery Time: 3–7 business days
You will receive a shipping confirmation email once your order has been dispatched.
Can I track my parcel?
Yes. Once your order has shipped, you will receive an email with a tracking number.
You can track your parcel via the link provided in the email or through the carrier’s website.
If you have not received tracking information within 3 business days, please contact us at:
info@curacontinua.com
Can I return my order?
Yes. We offer a 30-day return period from the date you receive your order.
Conditions:
- Items must be unused
- Products must be in original packaging
- Seals on oils/supplements must remain unbroken
For full details, please refer to our Refund & Return Policy page.
To initiate a return, contact: info@curacontinua.com
What payment methods do you accept?
CuraContinua accepts:
- Visa
- MasterCard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed in Australian Dollar.
I haven’t received an order confirmation. What should I do?
You should receive an order confirmation email immediately after placing your order. This email includes:
- Your order number
- Order summary
- Delivery address
If you haven’t received it:
- Check your spam or junk folder
- Confirm that your email address was entered correctly
- Wait a few minutes in case of processing delay
If you still haven’t received confirmation, please contact: info@curacontinua.com
Provide:
- Your full name
- Date of order
- Email address used
We will verify your order and resend the confirmation if necessary.
Company Information
Business Name: CuraContinua (part of Sho Oil Distribution)
Address: Sint Jansberg 21, 9202 EC Drachten, The Netherlands
Company Registration Number: 73249742
VAT-Number: NL002397943B19
Email: info@curacontinua.com
Phone: +31 6 12345678
Customer Service Hours (GMT+10)
Monday – Friday: 9AM - 6PM
Saturday - Sunday: 10AM - 4PM
We strive to respond to your email within 24 hours.
Thank you for choosing Cura Continua